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Madison River Communications
Madison River's RLEC Division has four locations:
- Coastal Communications in Hinesville and Richmond Hill, Georgia (www.coastalnow.com)
- Gallatin River Communications in Galesburg, Pekin and Dixon, Illinois (www.gallatinriver.com)
- GulfTel Communications in Foley, Robertsdale, and Gulf Shores, Alabama (www.gulftel.com)
- MebTel Communications in Mebane, Gatewood, Providence, Milton, and Hyco Lake, North Carolina (www.mebtel.com)
Officers of Coastal Communications:
- Chairman and Chief Executive Office - Steve Vanderwoude
- Chief Operating Officer - Ken Amburn
- President - Durand Standard
Statement of Purpose: "We are your local telecommunications company, and we are committed to delivering the best value in communications where and when you want!
Though each location has a unique regional identity, this unifying message describes Madison River's commitment to being a local company with global connectivity.
Philosophy: Focus on the needs of our customers. By meeting those needs, we create satisfied customers and create value for investors and employees.
We listen to our customers daily through an extensive survey and customer visitation program. Top management, including the COO and the presidents of each company, make visits, review results, and implement action plans for improvement.
"What appears to be a pretty complex business comes down to something very simple. Take care of your customer." - Steve Vanderwoude, Chairman and CEO
Goals:
- Provide the best value to customers for their communication needs.
- Deliver our services where customers want them.
- Deliver our services when customers want them.
- Be responsive to customer needs.
- Maintain a sense of urgency regarding serving customers.
- Become increasingly knowledgeable about our customers and their needs.
- Do the right thing for customers.
- Create robust and reliable services.
- Treat each other with respect.
- Meet our commitments. Do what we say we will do.
- Create a challenging, productive, and rewarding work environment.
- Meet our investors' expectations in creating value.
"How do we meet our goals? Simple. All our employees adhere to this philosophy: 'If it's to be, it's up to me!'" - Ken Amburn, COO
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