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Slamming
Slamming is the illegal practice of changing a customer's long distance service to another carrier without the customer's consent or knowledge.
Here's what to do if you've been slammed:
- Contact the unauthorized carrier to explain that you did not authorize any change and request to be switched back to your original calling plan. Contact us if we can help.
- Demand that any charges for switching be removed from your bill. Under the Federal Communications Commission's slamming rules, you are not required to pay for the first 30 days of any service after being slammed. If you have already paid, you can seek a reimbursement by filing a complaint. Contact your state public utility or service commission or the FCC for information on how to request a reimbursement.
- The FCC offers guidelines on what to do if you have been slammed and if you have already paid the bill. Log on to the FCC web site at www.fcc.gov/slamming for more information.
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